Certified 3MTT Fellow and aspiring Data Scientist with expertise in data analysis, machine learning, and AI-driven solutions. Adept in Python, data visualization, and statistical analysis, translating complex datasets into actionable insights. Leverages strong problem-solving and communication skills, honed in telecommunications, to drive impactful business and technology innovations.
Telecom Agent
Unknown, Unknown, Nigeria
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Summary
Managed customer interactions and service delivery across multiple telecommunication providers, resolving complex issues and enhancing communication efficiency.
Highlights
Streamlined SIM registration and telecom service activation processes for a diverse customer base, improving service delivery efficiency by an estimated 15%.
Resolved a wide range of technical and service-related issues for customers, achieving a 90% first-call resolution rate and enhancing customer satisfaction.
Managed high-volume customer communications across multiple platforms, ensuring professional and efficient service delivery that contributed to positive brand perception.
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Fellowship
Data Science
Courses
Intensive training in data science and AI concepts
Worked with real-world datasets and analytical tools
Issued By
3MTT
Issued By
Saylor Academy
Issued By
Great Learning
Issued By
LinkedIn Learning
Issued By
Cisco Networking Academy
Issued By
Cisco Networking Academy
Data Analysis, Data Cleaning & Preparation, Machine Learning Fundamentals, Statistical Analysis.
Python, Pandas, NumPy, Matplotlib, Scikit-learn, Jupyter Notebook, Google Colab, Power BI, Excel, Git, GitHub.
Data Visualization.
Problem Solving, Communication Skills, Team Collaboration.
UI/UX Design Basics.
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Summary
Designed an AI assistant concept focused on emotional support and human-centered interaction. Applied AI and problem-solving ideas to improve user experience and communication. Explored the use of AI in education, health, and everyday assistance.